General questions can be asked in our Discord (direct Discord join link). Or you can read the Mekanisk info page

Order support
If you have a question with your order that you have placed or have received, please reply to your order confirmation email with your requests, or questions. 

If you do not reply to your order confirmation, remember to include your order number in the email.
Support email:

The support mail is primarly answered on weekdays within 24 hours.