You can download firmware, and repogramming your keyboard easily by going to caniusevia.com.
Please read the FAQ before you send a mail to support. General questions can be asked in our Discord (direct Discord join link). If you have a question with your order that you have placed or have received, please reply to your order confirmation email with your requests, or questions. The support mail is primarly answered on weekdays within 48 hours. If you are not able to find your order confirmation, you can click here to email us. Please include your order number if possible.