Info

FAQ

When is the next Pre Order?

To be announced.


How do I place an order?  
The product needs to be in stock, or available for pre order. You can see the status for availability in the product description. 

How does the keyboard collection structure work? 
Mekanisk has a per keyboard collection, some products in these collections, like plates and PCBs, are available in multiple product collections. Often the keyboard is listed first, followed by extra accessories that are already included in the kit, or can be configured on the keyboard product page. These are listed again outside the keyboard product page, so you can add extra parts. 

Here you can see the product collection structure, with the keyboard first, which already included, or can be configured with the three parts listed afterwards. That way, you can order extra parts, if you wish. 

Here you can see the product page, where you can configure the case to include, or it already includes the before-mentioned parts. 

What is a Mekanisk Pre-order? 
A Mekanisk Pre-order, is a short order window, quick production method. The Pre-orders are often open for one week, or less, depending on the product. The intervals will be announced before a sale. When a Pre-order is closed, the products are produced after your color specifications and choices, then shipped to you. Pre-ordering, instead of buying in stock items gives you the opportunity to choose your exact color and configuration, while saving approximately 20-30% off "in stock" price. It also gives access to products that are not kept in stock.

Can I get some items immediately? 
Yes, read the product description to find out if the product is "in stock", then it will ship as fast as possible, often within 1-3 days, unless something else is specified, like when it is stated that it ships with the Pre-order later. 

Why isn't everything available?
The keyboard parts are made in Pre-order "rounds", this means that I collect orders before the cases are produced. It takes time to set up these order rounds, and often I want to change the design between "rounds" as well. This takes time, so get them while they are available, or look for in stock items.  

Why hasn't my order shipped yet?
These are low quantity keyboard parts, often with multiple color options. It takes time to produce and ship, contact support about it after the estimated time of shipment has happened, so we can check that your order is en route. At Mekanisk we aim to hold all estimates. 

Are you from Norway? 
Mekanisk pays your taxes (merverdiavgift). Be grateful, you can see the included VAT / MVA in the price. This happens automatically now. Disregard the earlier discount code. 

Terms

Delivery
Pre order items are made to order, and therefore only have an estimated delivery date. Production and fulfillment delays may occur, and will extend the estimated delivery time. In stock items have a per item estimate on the product page. 

Cancellations
Since all the pre order products are made to order, there are fundamentally no order cancellations per EU regulations. We still practice EU return policies for the entire world, because we believe in consumer rights. The case can be returned within 14 days of delivery for any reason, as long as it is unused and return shipping is paid up front by the buyer. You will recieve a full refund within 14 days of delivery back at Mekanisk. 
In stock items can be cancelled before shipment arrangment. 

Quality Control Guarantee
All the parts have a strict quality control, both material wise and with the surface finish. Some of our designs are particularly difficult to make, and some flaws might occur on a very small percentage of production units. If these manage to slip through quality control, we need to know so we can get better. Contact support with pictures, current address and order number and we will compensate you. Color might look different from render pictures, and earlier products due to the anodizing process. 

 

By purchasing a pre order item or in stock item you all accept these terms. 

 

How do you contact Mekanisk? 

DISCORD

TWITTER

INSTAGRAM

support@mekanisk.co